Refund & Return Policy

1. Overview

At FreeFire Advance Server, we strive to deliver the best quality digital products and services. Since all our products are digital goods (software licenses, activation keys, download access, and digital tools), our refund and return policy is designed in accordance with the nature of digital products and applicable Indian consumer protection laws.

3. Reason for No-Refund Policy

Digital products cannot be physically returned as they are:

• Delivered electronically and instantly upon successful payment.
• Accessible immediately after purchase through download links or license keys.
• Non-tangible goods that cannot be "un-consumed" or returned in original condition.

Once a digital product has been delivered to your account, it is considered fully consumed and used.

4. Exceptions

We may consider a refund or credit in the following exceptional circumstances, at our sole discretion:

• Duplicate Payment — if you were accidentally charged twice for the same product.
• Non-Delivery — if payment was processed but you did not receive your product (download link or license key) and our team is unable to resolve the delivery issue.
• Defective Product — if the product is fundamentally non-functional and we are unable to provide a fix or replacement within a reasonable timeframe.

All exception requests must be submitted within 48 hours of purchase with proof of purchase and a detailed description of the issue.

5. How to Request Support

If you believe you qualify for an exception under Section 4, please contact us with the following details:

• Your order ID or transaction reference number.
• Email address used during purchase.
• A clear description of the issue along with any relevant screenshots.

Our team will review your request and respond within 3-5 business days.

6. Cancellation Policy

Since digital products are delivered instantly upon payment, orders cannot be cancelled after the payment has been processed and the product has been delivered to your account.

If you wish to cancel a pending order before payment completion, please contact us immediately at the email below.

7. Chargebacks & Disputes

Filing a chargeback or payment dispute without first contacting us to resolve the issue may result in suspension or termination of your account. We encourage you to reach out to our support team before initiating any payment disputes with your bank or payment provider.

8. Modifications to This Policy

We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website constitutes acceptance of the updated policy.

9. Contact Us

For any refund-related queries or support, please contact us: